Shipping & Returns

Processing Time

Every print is prepared individually to order. Please allow 1–2 weeks for your piece to be printed, finished, and packaged before it ships. During high-demand periods, processing may take slightly longer — if that happens, you'll be notified by email.

Shipping

We currently ship within the United States only.

• Unframed prints are rolled and shipped in a protective tube to preserve print quality during transit.

• Framed prints are wood-crated with corner protection and packing materials to ensure safe delivery.

  • Due to carrier restrictions, some larger-dimensioned pieces require a separate shipping quote from a freight carrier. Please contact us for more information.

Once your order ships, you'll receive a confirmation email with tracking information. Transit times vary by destination and shipping method selected at checkout.

Damages

We take great care in packaging every piece, but if your print arrives damaged, we want to make it right.

• Contact us within 7 days of delivery at studio@gavin-mckenzie.com.

• Please include your order number and photos of the damaged item and packaging.

• Once reviewed, we'll arrange a replacement or refund at no cost to you — we'll cover return shipping for any approved damage claim.

Returns & Exchanges

Because each print is made to order, all sales are final. We're unable to accept returns or exchanges for reasons other than shipping damage (see above).

If you have questions about a print before ordering — sizing, framing options, or anything else — we're happy to help. Contact us before purchasing.